Reservation and Cancellation Policy

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  • It is highly recommended to book in advance throughout the year, even for business travellers.
  • For reservations during the summer months, especially between June 1 and September 30, we recommend a delay of several months in advance to complete the booking, for all our tourist clientele.
  • TIP: When booking the plane, bus or cruise, book the car at the same time.
  • It is compulsory to take possession of the vehicle at the scheduled times, otherwise your reservation can be cancelled without further notice in case of unavailability.
  • All reservations are subject to a $50 CAD deposit. Individuals making reservations through virtual travel agencies (Expedia, car.com, etc.) must contact the local rental agency at 1 888 818-4537 to confirm the reservation and secure it with a credit card. We are on an island, with a demand at its peak in the summer; with a limited number of vehicles. Otherwise, even if you have a confirmation number from these systems, the reservation will automatically be queued or even cancelled. A vehicle will only be allocated to you if the availability allows.
  • The balance of the payment is made upon delivery of the vehicle.
  • No deposit will be refunded in the event of cancellation or no-show, except in case of cancellation of the entire stay due to illness or death with supporting evidence.
  • Changes can be made to the booking at no charge, availability permitting. However, during the summer period, a penalty of $50 is applied if the initial booking is shortened.
  • The deposit is payable by credit card (Visa, MasterCard or American Express).
  • Generally, you must have a valid credit card to carry out a car rental. Some exceptions may apply in case of invoicing.
  • All drivers must be 21 years of age or older to secure a rental.
  • The information required for the booking is as follows: arrival and departure dates and times, desired category, name, phone number, residential address, driver’s licence number, information on insurance coverage and payment.